Returns and Refund Policy

 If for any reason you receive your items and wish to return or exchange, please contact me within 7days of receiving your order.

I am happy to accept returns and exchanges when:

• You have dispatched items back within 2 weeks of receiving your order, and 
• The items are returned in their original, resalable condition.

Conditions of Return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns will be processed within 7 days of the items being returned. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paula@paulap.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.